Why Was I Signed Out?

What this guide covers

This guide explains why JobsiteOn may ask you to sign in again and how to return to your work safely.

Common reasons

You may be signed out when:

• your session expires after a period of inactivity
• you sign out from another tab or device
• your browser clears cookies or site data
• your role or workspace access changes
• JobsiteOn asks you to re-authenticate after a protected workflow

Signing back in

1. Open https://auth.jobsiteon.com/signin.
2. Enter the email address you use for JobsiteOn.
3. Complete the sign-in method shown on the page.
4. If you were redirected from a protected page, JobsiteOn returns you to that page after sign-in when the return link is still valid.

If the page shows a session expired message, it means your previous session is no longer active. Your account has not been deleted, and your company data is not removed by signing in again.

If sign-in fails after a session expires

Follow Can't Sign In or Verification Failed. If you still cannot get back in, email support@jobsiteon.com with your company name, email address, and the page you were trying to open.

Security tips

• Use a current browser with cookies enabled for JobsiteOn.
• Avoid sharing account credentials with coworkers.
• Sign out from shared devices after each session.
• Ask an owner or admin to remove access for people who leave your company.

Related articles

• Can't Sign In or Verification Failed
• Reset Your Password
• Role-Based Access Control