What this guide covers
Jobsites lose signal all the time — basements, remote lots, metal buildings.
The JobsiteOn iOS app is built for that: every page you have opened (and the
core lists even if you have not) keeps working from data saved on your device,
and anything you create or edit while offline saves locally and syncs on its
own the moment you are back online.
How you know you are offline
When your connection drops, a thin colored strip appears at the very top of
the screen, above everything else:
- It first expands with the message "You're offline", then settles into a thin
line along the top edge so it never gets in your way.
- Tap the thin line at any time to expand it, and tap the expanded strip to
see everything waiting to sync.
The strip changes with your connection:
- Amber — you are offline. Changes you make are saved on this device.
- Blue — you are back online and your queued changes are syncing.
- Green — everything synced. The strip disappears on its own.
- Red — something could not sync. Tap to review, retry, or remove it.
What works offline
- Viewing your work. Jobs, contacts, companies, properties, quotes,
invoices, requests, tasks, schedule, team, assets, price book, dashboard,
inbox, and team chat all show the latest data saved on your device. Your
most recent inbox conversations and team-chat channels are kept readable in
full, like a chat app.
- Creating and editing. New records, edits, notes, tasks, check-ins,
team-chat messages, and email replies all save instantly on your device and
queue for sync. Forms close normally — you are never blocked waiting for a
connection.
- Jobsite check-in. Checking your crew or equipment in and out at a job
works with no signal; the roster updates immediately and syncs later.
What needs a connection
A few things genuinely require the network and say so clearly instead of
failing quietly:
- Signing in for the first time on a device.
- Asking AI Foreman a new question.
- Scanning an asset tag or badge (the tag has to be verified live).
- Starting a brand-new chat conversation or channel (it opens after you
reconnect).
- Attaching line items to a brand-new quote (save the quote draft offline and
add items when you are back online, so pricing is never lost).
Reviewing queued changes
Tap the connectivity strip to open Pending changes:
- Waiting to sync — everything saved on this device, oldest first. These
send automatically; you can also tap Sync now once you are online.
- Couldn't sync — changes the server rejected (for example, a record that
was deleted by a teammate in the meantime). Retry them or swipe to remove.
Queued changes are private to your account and workspace on that device, and
they are cleared if you sign out.
How the app manages storage
Offline data is sized to your device automatically — a storage-starved phone
keeps a small footprint while a roomy one holds more history — and the oldest
unused data is cleared first. You do not need to manage anything.
Troubleshooting
- A page says it has not been saved for offline use yet. Open it once
while online and it will be available offline from then on.
- A change shows under "Couldn't sync". Another teammate may have changed
or removed the record while you were offline. Retry it, or remove it and
redo the change with the record open.
- The strip stays amber on Wi-Fi. Your network may be captive (a login
page) — open Safari to complete the network's sign-in, or switch to
cellular.
