What happens in the JobsiteOn web app when your connection drops, and how to keep working with saved data.
Written by Sofia PatelUpdated yesterday2 min readBeginner
What this guide covers
Office connections drop too. When yours does, the JobsiteOn web app tells you
immediately and keeps showing the data it has already loaded, so you can keep
reading jobs, quotes, invoices, contacts, schedules, and conversations while
the network sorts itself out.
How you know you are offline
A thin amber strip appears across the very top of the app:
It first expands with the message "You're offline. Showing saved data.
Changes need a connection to save."
After a few seconds it settles into a thin amber line along the top edge so
it stays out of your way. Click the line any time to read the full message
again.
The moment your connection returns, a brief green "Back online" note
appears, then everything continues normally.
What works offline in the browser
Reading your work. Pages you have opened keep their data, and anything
the app fetched recently is saved on your computer, so revisiting those
pages keeps working while offline.
Moving around. Switching between pages you have already used keeps
showing their saved data instead of failing.
What needs a connection
Saving changes. The web app is honest about writes: if you try to save
while offline, you get a clear message that the change was not saved and to
try again once you reconnect. What you typed stays on the page, so nothing
is lost — it just is not on the server yet.
Loading the app fresh. Opening JobsiteOn in a new tab or reloading the
browser needs a connection, the same as other business web apps.
Working offline in the field
The JobsiteOn iOS app goes further than the browser can: it queues the
changes you make offline and syncs them automatically when you reconnect. If
your crew regularly works without signal, use the mobile app on site — see
"Work Offline in the JobsiteOn Mobile App".
Troubleshooting
The amber line stays after Wi-Fi reconnects. Your network may need a
sign-in page (hotel or cafe Wi-Fi) — open a new tab to complete it. The
strip clears on the next successful request.
A page shows older numbers while offline. That page is showing its last
saved copy. It refreshes automatically once you are back online.
