Configure Inbox Notification Preferences

What this guide covers

This guide explains how to configure your inbox notification preferences in JobsiteOn. You will learn which notification events are available, the delivery channels you can enable or disable, and how to tune your settings so you receive the alerts that matter without being overwhelmed.

By the end you will know how to:

• Access notification preferences for the inbox
• Choose which events trigger notifications
• Enable or disable delivery channels (in-app, email, browser push)
• Set up quiet hours to pause notifications

Before you begin

• You need an active JobsiteOn account with inbox access
• Notification preferences are per-user -- each team member configures their own settings

Step 1 -- Open notification settings

Click your profile avatar in the top-right corner and select Notification Preferences (or navigate to Settings > Notifications). You will see a list of notification categories, including one for the Inbox.

Screenshot: The Notification Preferences page showing the Inbox category expanded with toggle switches for each event type and delivery channel

Step 2 -- Choose which events trigger notifications

Under the Inbox category, you can toggle notifications on or off for the following event types:

• New conversation -- A new email arrives that creates a conversation
• New reply -- A customer replies to an existing conversation
• Assigned to me -- A conversation is assigned to you
• @Mention -- You are mentioned in an internal note
• Status change -- A conversation you are involved in changes status

Each event type has independent toggles, so you can be notified about mentions but not about every new conversation, for example.

Tip: At minimum, keep Assigned to me and @Mention notifications enabled. These are high-signal alerts that directly require your attention.

Step 3 -- Select delivery channels

For each event type, you can choose one or more delivery channels:

In-app notifications

A badge appears on the Inbox icon in the sidebar and a notification entry appears in your notification center. This is the least intrusive channel and is always recommended.

Email notifications

A notification email is sent to your personal email address on file. This is useful if you are not always logged into JobsiteOn throughout the day.

Browser push notifications

A desktop notification appears in your browser. You must allow browser notifications when prompted. This channel provides real-time alerts even when the JobsiteOn tab is in the background.

Note: Browser push notifications require your browser's permission. If you previously blocked notifications for JobsiteOn, you will need to update your browser settings to re-enable them.

Step 4 -- Set quiet hours (optional)

If you do not want to receive notifications outside of work hours, configure quiet hours. Set a start and end time, and optionally select which days of the week quiet hours apply to.

During quiet hours:

• In-app notifications still accumulate silently and are visible when you next open JobsiteOn
• Email and browser push notifications are paused and delivered as a summary when quiet hours end

Step 5 -- Save your preferences

Click Save to apply your notification preferences. Changes take effect immediately.

Animation: A walkthrough showing a user navigating to notification preferences, toggling on @Mention email notifications, setting quiet hours from 6 PM to 8 AM, and saving

Troubleshooting

I am not receiving any notifications

Verify that at least one delivery channel is enabled for the events you care about. Check your browser notification permissions and your email spam folder.

I am receiving too many notifications

Disable notifications for low-priority events like New conversation and keep only Assigned to me and @Mention active. Consider enabling quiet hours.

Related articles

• Use @Mentions to Collaborate
• Assign Conversations to Team Members
• Manage Conversation Status