Archive and Delete Conversations

What this guide covers

This guide explains how to archive and delete conversations in the JobsiteOn inbox. You will learn the difference between the two actions, when to use each one, and how to perform bulk operations to keep your inbox clean and organized.

By the end you will know how to:

• Archive a single conversation
• Delete a single conversation
• Understand the difference between archive and delete
• Use bulk selection to archive or delete multiple conversations at once
• Restore an archived conversation

Archiving vs. deleting

Understanding the difference is important before you take action:

Action	What happens	Reversible?
Archive	Conversation is removed from the main inbox view but preserved in the Archive folder. All data, messages, and attachments remain intact.	Yes -- you can restore at any time
Delete	Conversation is permanently removed. Messages and associated data are deleted and cannot be recovered.	No -- this is permanent

Tip: When in doubt, archive instead of delete. Archived conversations take up no visual space in your inbox but remain available if you ever need to reference them.

Step 1 -- Archive a single conversation

Open the conversation you want to archive, or hover over it in the conversation list. You will see an Archive button (or an archive icon) in the conversation toolbar.

Click Archive. The conversation disappears from your main inbox view and moves to the Archive folder.

Screenshot: The conversation list showing the archive icon appearing on hover over a conversation row

Step 2 -- Delete a single conversation

Open the conversation and click the More menu (three dots) in the conversation toolbar. Select Delete from the dropdown.

A confirmation dialog appears asking you to confirm the permanent deletion. Click Delete to proceed or Cancel to go back.

Note: Deletion is permanent and cannot be undone. Make sure the conversation contains no important information before deleting.

Step 3 -- Use bulk operations

When you need to clean up many conversations at once, bulk operations save significant time.

Select multiple conversations

In the conversation list, click the checkbox that appears on the left side of each conversation row. You can select individual conversations one by one, or use the Select All checkbox at the top of the list to select all visible conversations.

Apply a bulk action

With conversations selected, a bulk action bar appears at the top of the list. The bar shows how many conversations are selected and offers action buttons:

• Archive -- Moves all selected conversations to the Archive folder
• Delete -- Permanently deletes all selected conversations (with confirmation)
• Mark as Read -- Marks all selected conversations as read
• Assign -- Assigns all selected conversations to a team member

Animation: A walkthrough showing a user selecting five conversations using checkboxes, then clicking the Archive button in the bulk action bar to archive all five at once

Step 4 -- Access the Archive folder

To view archived conversations, look for the Archive folder in the inbox sidebar. Click it to see all conversations that have been archived.

From the Archive folder, you can:

• Open and read any archived conversation
• Search within archived conversations
• Restore a conversation back to the main inbox

Step 5 -- Restore an archived conversation

Open the Archive folder, find the conversation you want to restore, and click the Restore or Unarchive button. The conversation returns to the main inbox view with its original status.

If a customer replies to an archived conversation, the conversation is automatically restored to the inbox and marked as Open.

Screenshot: The Archive folder showing a list of archived conversations with a Restore button visible on a selected conversation

Troubleshooting

I accidentally deleted a conversation

Unfortunately, deleted conversations cannot be recovered. To prevent accidental deletions, consider using archive instead of delete as your default cleanup action.

Archived conversations are not appearing in the Archive folder

Use the search bar within the Archive folder to find specific conversations. If you recently archived a conversation and it does not appear, refresh the page.

Related articles

• Manage Conversation Status
• Search and Filter Conversations
• How Email Works in JobsiteOn