Disconnect an Integration

What this guide covers

This guide explains how to disconnect a third-party integration from your workspace, what happens to previously synced data, and how to reconnect if needed.

Step 1: Open the integration

1. Go to /settings and click Marketplace.
2. Open the connected integration. For QuickBooks Online, click Manage integration.

Step 2: Disconnect

1. On the integration's page, find the box named after it, such as Disconnect QuickBooks, and click Disconnect.
2. A confirmation dialog appears.
3. Click Disconnect to confirm.

Screenshot: The disconnect confirmation dialog explaining that syncing will stop but no data will be deleted.

What happens after disconnecting

• Syncing stops immediately. No further data is pushed or pulled.
• Existing data is preserved. Records already synced remain in both systems. Nothing is deleted.
• Links between records are kept. If you connect the same account again, records that were linked before stay linked.
• QuickBooks payments: payments recorded while QuickBooks is disconnected aren't sent when you connect again, except on invoices JobsiteOn adds to QuickBooks after that, or when you choose Different payments for one on a possible duplicate. Changes made in the meantime to payments JobsiteOn had already sent, such as refunds, go out when you reconnect. So do payments that were due to go before you disconnected but hadn't reached QuickBooks yet: ones recorded while Payments sync was on, and ones on an invoice JobsiteOn added to QuickBooks while it was on. See Sync Invoices with QuickBooks.

Animation: Clicking Disconnect, confirming, and seeing the integration card status change from Connected to Disconnected.

Reconnecting later

Open the integration in the Marketplace, click Connect, and go through the authorization flow again. For QuickBooks, sign in to the same QuickBooks company so records that were linked before stay linked.

Note: When you disconnect, JobsiteOn also asks the other service to end its access. If JobsiteOn still shows in that service's list of connected apps, remove it there too.

Related articles

• Connect QuickBooks Online
• Install a Marketplace Integration
• Data Sync Overview