Manage Request Priority

What this guide covers

This guide explains how to use priority levels on requests to triage incoming work and ensure urgent items are handled first.

Priority levels

JobsiteOn provides four priority levels:

• Urgent -- customer emergency, needs same-day response.
• High -- important, respond within 24 hours.
• Normal -- standard request, handle in order.
• Low -- informational inquiry, no time pressure.

Setting priority

1. Open the request detail page.
2. Click the Priority dropdown.
3. Select the appropriate level.
4. The change saves automatically.

Screenshot: The Priority dropdown on a request detail page showing all four priority options.

Setting priority during creation

When creating a request manually:

1. Fill in the request details.
2. Select the priority before clicking Save.

Requests created from email or web forms default to Normal. Change the priority during your triage review.

Sorting by priority

On the request list page:

1. Click the Priority column header.
2. Urgent requests sort to the top.
3. Click again to reverse the order.

Using priority for triage

Establish a daily triage routine:

1. Open the request list.
2. Sort by priority descending.
3. Review urgent and high-priority items first.
4. Assign or convert them before moving to normal and low requests.

Tip: Set priority as the first step when reviewing a new request. This ensures your team always works on the most important items first, even if they cannot convert the request immediately.

Note: Priority is an internal field. Customers do not see the priority level you assign to their request.

Related articles

• Track Incoming Requests
• Manage Request Status
• Search and Filter Requests