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Configure Request Notifications

How to set up notifications for new requests, status changes, and assignments so your team never misses an incoming inquiry.

Liam Chen
Written by Liam ChenUpdated over a month ago2 min readBeginner

What this guide covers

This guide explains how to configure notifications for the requests module so your team is alerted when new requests arrive and when request status changes.

Available notifications

Configuring notifications

  1. Navigate to /settings > Notifications.
  2. Scroll to the Requests section.
  3. Toggle each notification type on or off.
  4. Choose delivery channel: Email, Push, or Both.
  5. Changes save automatically.

Screenshot: The notification settings page with the Requests section expanded showing toggle switches.

Who receives new request notifications

By default, all users with Admin, Owner, or Dispatcher roles receive new request notifications. Technicians do not have access to the requests module.

Customizing per-member

Admins can configure notifications for individual team members:

  1. Navigate to /team.
  2. Open the member's profile.
  3. Click the Notifications tab.
  4. Adjust their request notification preferences.

Tip: If your team is small, enable new request notifications for everyone. For larger teams, limit it to dispatchers and the intake coordinator to reduce noise.

Note: Notification preferences are per-member. Changing your own preferences does not affect other team members.

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