View Contact Communication History
Review all emails, SMS messages, and notifications sent to or from a contact for complete communication traceability.
Review all emails, SMS messages, and notifications sent to or from a contact for complete communication traceability.
This guide explains how to view the full communication history for a contact in JobsiteOn. You will learn where to find sent emails, SMS notifications, and other communications, and how to use this history for customer service and accountability.
/contacts/[slug].Communications are marked with an email or message icon so you can spot them quickly in the feed.
Screenshot: The Activity tab on a contact detail page showing a mix of communication events (emails sent, SMS notifications) and other activity (job created, invoice paid).
| Type | When it appears |
|---|---|
| Quote sent | A quote email was sent to the contact |
| Invoice sent | An invoice email was sent to the contact |
| Job update | A job status email was sent |
| Payment reminder | An automated or manual payment reminder was delivered |
| SMS notification | A text message was sent alongside an email |
Each entry shows the communication type, subject or summary, delivery timestamp, and who initiated it.
Click any email communication in the activity feed to expand it and see:
Tip: If a customer says they did not receive an email, check the communication history for delivery status. If it shows as sent, ask the customer to check their spam folder.
To see only communications without other activity:
Animation: The Activity tab filter being changed from "All activity" to "Communications," with the feed updating to show only email and SMS events.
Communications sent through JobsiteOn also appear in your Inbox at /inbox:
/inbox to see sent threads.Note: Communication history is read-only and cannot be edited or deleted. This ensures a complete, tamper-proof record of all customer interactions.
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