Plan and Monitor Dispatch
Use dispatch views to assign crews, check route context, review conflicts, and keep scheduled field work moving.
Use dispatch views to assign crews, check route context, review conflicts, and keep scheduled field work moving.
Dispatch helps operations teams turn scheduled work into field execution. Use it to see who is assigned, where crews are expected, and which jobs need attention before the day starts.
The dispatch board is meant for operational review. It does not replace manager approval for policy-sensitive work.
When you assign a technician:
If a job has required tasks, forms, or check-in rules, make sure the assigned team can complete them before the visit.
Live location and status updates help dispatchers react to the day. They should be used for active work coordination, not for unrelated monitoring.
If a live update looks stale, refresh the page and confirm the technician has network access and location sharing enabled.
Web maps use a light background with town and city names, so job and crew pins stay easy to read. If the map provider cannot load, JobsiteOn tries another provider. Your job pins, crew locations and routes stay in place during the switch. The map provider's credits appear at the bottom of the map.
If your browser cannot display vector maps, JobsiteOn uses image tiles and skips providers that are not configured for them. Pins and zoom controls continue to work.
If every provider is unavailable, select Retry map. Check your internet connection if the map still cannot load. A missing map background does not delete saved locations. Address previews and fullscreen address maps use the same recovery controls.
If an administrator's provider check passes but the map stays blank, refresh the page and try again. A provider check cannot test your browser's map renderer.
JobsiteOn platform administrators can change the default map provider, fallback order and keys in the admin dashboard under Feature Flags > Web maps. Connected maps update without a page reload. Pins and the current map view stay in place. If a live update is missed, online maps recheck within about 20 seconds. Offline maps update after reconnecting. This setting applies to every workspace, including public address previews. It does not change Apple maps in the iOS app or the directions app you open from a record.
If maps are turned off there, the map shows an administrator-disabled message. An endpoint check reports the provider response at that time. It does not guarantee future availability or confirm that a browser key permits your domain.
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