Use Live Location Tracking

Understand live technician locations, sharing controls, refresh behavior, privacy expectations, and when map data may be stale.

Written by Maya ThompsonUpdated 5 days ago4 min readBeginner

What this guide covers

Live tracking shows active technician locations and related job or property context when location sharing is enabled. It helps dispatchers coordinate work, confirm route progress, and spot delays.

What appears on the map

Depending on your role and settings, the live view can show:

active technician locations
customer property or building pins
current job context
vehicle and equipment locations
recent movement freshness
layer filters with live counts

Location data is intended for active operations. If a technician is not sharing location or has no recent signal, they may not appear on the map.

Read the map markers

Live Maps uses the same color-coded markers on the web dashboard and the mobile app:

Blue teardrop pins — team members, showing their initials or photo inside the pin.
Orange building markers — customer properties and buildings. A small green dot on the corner means the pin location is verified.
Violet truck markers — tracked vehicles.
Amber tool markers — tracked equipment.
Status-colored drop pins — job sites on the web map, colored by job status (green in progress, blue scheduled, gray completed, red cancelled).

When several markers of the same type sit close together, they merge into one marker of that color showing how many are grouped there. Select the group to zoom in; if the items share the same spot, the web map fans them out and the mobile app lists them so you can pick one.

Use the layer buttons above the map to show or hide each marker type. Each button shows a live count of what is currently on the map, and selecting any marker opens its detail panel. The map quietly refreshes every 20 seconds on both the web dashboard and the mobile app, so there is no manual refresh button to press.

How vehicles and equipment get their location

Vehicles with an assigned driver follow that driver's live location automatically while the driver shares location.
Equipment moves on the map whenever someone scans its tag to check it out or in (with location access allowed), or when it is checked in at a jobsite — jobsite check-ins place it at the job's property.

Selecting a vehicle or equipment marker shows its details with a View asset record button that opens the full asset page. From the other direction, every asset record shows its Last Known Location with a View on live map link that opens the map focused on that asset. An asset with no recorded location yet stays off the map until its first scan, check-in, or driver fix.

Technicians may need to allow location permissions on their device and enable sharing in the app flow your company uses.

Managers should confirm:

the technician is signed in with the right account
the device allows location access
the app is allowed to use location while work is active
the technician understands when sharing is expected

Read freshness indicators

A location pin can become stale when a device loses connectivity, permissions change, the app is closed, or the technician leaves an active work state.

If map data looks wrong:

Refresh the page.
Confirm the technician has network access.
Ask the technician to reopen the app and confirm location permission.
Check whether location sharing is still active for the job or shift.

Privacy expectations

Use live tracking for jobsite coordination and safety. Avoid using it for unrelated monitoring or for employees who are not expected to share location for active work.

For security and compliance details, see Accessibility and VPAT Status and your company's internal policy.

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