JobsiteOn

Getting Help and Support

Learn where to find answers, how to contact support, and how to share feedback with the JobsiteOn team.

Ava Martinez
Written by Ava MartinezUpdated 2 days ago3 min readBeginner

What this guide covers

This guide explains every way you can get help with JobsiteOn. Whether you need to troubleshoot an issue, learn how a feature works, or share a product suggestion, there is a channel for you.

Help center

You are here right now. The help center contains step-by-step guides organized by category. Use the search bar at the top to find articles by keyword, or browse by category from the home page.

Screenshot: Help center home page showing a search bar at the top and category cards below: Getting Started, Dashboard, Inbox, Schedule, Jobs, Quotes, Invoices, Contacts, Properties, and more

Tip: If you are new, start with the Getting Started category. These guides walk you through every setup step in order.

In-app support

From any page in JobsiteOn, you can reach support without leaving the platform.

  1. Click the ? help icon in the bottom-right corner of any page
  2. Type your question in the chat window
  3. You will receive a response from our support team, typically within a few hours during business hours

Screenshot: In-app support chat widget open in the bottom-right corner of the dashboard, showing a conversation thread with a question from the user and a reply from a support agent

Email support

Send an email to support@jobsiteon.com with a description of your issue. Include:

  • Your workspace name
  • The page or feature you need help with
  • A screenshot if applicable
  • Steps to reproduce the issue

Our support team responds to emails within one business day.

Sharing feedback

We actively use customer feedback to decide what to build next. You can share ideas, feature requests, and suggestions through:

  1. The feedback button in the bottom-left of the sidebar
  2. Direct email to support@jobsiteon.com with "Feature Request" in the subject line

Note: Every feature request is logged and reviewed by our product team. While we cannot implement every suggestion, your input directly shapes the product roadmap.

Tips for getting faster support

  • Include screenshots when reporting visual issues
  • Share the URL of the page where the problem occurs
  • Describe what you expected to happen versus what actually happened
  • Mention your browser and device (e.g., "Chrome on Windows" or "Safari on iPhone")

Animation: A user clicking the help icon, typing a question, and receiving an automated acknowledgment "We've received your message and will respond within 2 hours" followed by a support agent reply

Did this answer your question?

Related Articles