Getting Help and Support
Learn where to find answers, how to contact support, and how to share feedback with the JobsiteOn team.
Learn where to find answers, how to contact support, and how to share feedback with the JobsiteOn team.
This guide explains every way you can get help with JobsiteOn. Whether you need to troubleshoot an issue, learn how a feature works, report a bug, or share a product suggestion, there is a channel for you.
You are here right now. The help center contains step-by-step guides organized by category. Use the search bar at the top to find articles by keyword, or browse by category from the home page.
Screenshot: Help center home page showing a search bar at the top and category cards below: Getting Started, Dashboard, Inbox, Schedule, Jobs, Quotes, Invoices, Contacts, Properties, and more
Tip: If you are new, start with the Getting Started category. These guides walk you through every setup step in order.
From any signed-in page in JobsiteOn, open the account menu to reach support resources without leaving the platform.
These in-app forms create a support ticket with your workspace, page context, and billing context attached. The confirmation includes a ticket number, and reopening Help & Resources shows your recent ticket status and first-response target.
Every form shows a You were on card naming the screen you opened it from, so you do not have to describe it. The ticket also records the last screens you visited in this browser tab, along with your browser and screen size, which is what lets the team retrace your steps instead of asking you to.
You can attach up to 10 files. Screenshots, exports, and documents are all accepted.
Each form has an Include a screenshot of this screen checkbox. It is off by default and nothing is sent unless you turn it on and then send the form.
When you turn it on, JobsiteOn shows you the exact image that will be attached, so you can review it first. Your record data is blurred out in that image before you ever see it. There is no unblurred copy: the blur is applied when the picture is taken, not when it is displayed. What stays readable is the layout, navigation, labels, buttons, and any error message, which is usually all the team needs to see what went wrong.
The screenshot is stored with your ticket for the JobsiteOn support team. It is not included in any email.
You can also email us directly:
For support and issue reports, include:
If a dashboard or onboarding step shows an in-page recovery card, click Try again once before opening a ticket. If the card returns or shows a Reference code, include that code in your support request so the team can match your report to the captured error.
If JobsiteOn says a rate limit was exceeded, wait for the retry delay shown in the message and try again. If normal team activity keeps hitting the limit, open a support ticket and include the page, team size, and approximate time the message appeared.
We target a first response within one business day for support and issue tickets.
We actively use customer feedback to decide what to build next. You can share ideas, feature requests, and suggestions through:
Note: Every feature request is logged and reviewed by our product team. While we cannot implement every suggestion, your input directly shapes the product roadmap.
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