How Email Works in JobsiteOn
Understand how emails flow into your JobsiteOn inbox, how conversations are created, and how replies reach your customers.
See the full email loop without guessing what happens next.
Customers keep using email the way they already do. JobsiteOn handles the shared inbox, reply flow, and notifications that keep your team coordinated.
Inbound Flow
Receiving Emails
A customer emails your regular address, your provider forwards it to JobsiteOn, and the shared inbox links the thread to the right contact.
Interactive Flow
A customer emails your regular address
Customer uses the normal address
Your customer keeps using the same business email address they already know.
Forwarding sends a copy to JobsiteOn
Your regular inbox keeps the original email while the forwarding rule sends a copy into the shared JobsiteOn inbox.
JobsiteOn links the thread
The conversation appears in the shared inbox and can be tied to the correct contact, record, or job.
Your regular inbox stays in the loop
The original email is still available in Gmail or Outlook.
Contact linking is faster
JobsiteOn can match the sender to the right person and related work.
Nothing gets stranded
The email becomes shared team context instead of a private mailbox thread.
What to remember
JobsiteOn keeps the workflow shared, visible, and predictable.
Incoming emails stay familiar
Your customer emails the same address they always use. JobsiteOn handles the behind-the-scenes forwarding and thread organization after that first step.
Replies stay professional
When you answer inside JobsiteOn, the customer receives a polished email from your JobsiteOn inbox identity, while your regular mailbox stays synced with a BCC copy.
Nothing gets lost
Thread history, linked records, notifications, and follow-up context all live in one shared workspace instead of being scattered across personal inboxes.
FAQ
Common questions about how the inbox behaves.
Do customers need to change how they email us?
No. They keep emailing your regular address the same way they do today. JobsiteOn handles the forwarding and thread tracking behind the scenes.
Will my regular inbox still show sent replies?
Yes. Replies sent from JobsiteOn can BCC your regular inbox so your Gmail or Outlook history stays aligned with what happened in the shared inbox.
What kinds of notifications should I expect?
You can be alerted when important workflow events happen, like quote acceptance, invoice payment, new incoming email, schedule changes, or team mentions.
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