How Email Works in JobsiteOn
Understand how emails flow into your JobsiteOn inbox, how conversations are created, and how replies reach your customers.
Understand how emails flow into your JobsiteOn inbox, how conversations are created, and how replies reach your customers.
Customers keep using email the way they already do. JobsiteOn handles the shared inbox, reply flow, and notifications that keep your team coordinated.
Inbound Flow
Here's what happens when a client emails you. Their email lands in your regular inbox and is automatically forwarded into JobsiteOn.
Interactive Flow
Mike at Avalon Buildings emails chris@renpowersystems.com — your normal email, the way they always have.
Gmail / Outlook automatically forwards a copy to chris+renpowersystems@jobsiteon.email. The original stays in your inbox too.
The email shows up in your JobsiteOn Inbox, linked to the matching contact record. You can reply, assign to a job, or add internal notes.
The original email is still available in Gmail or Outlook.
JobsiteOn can match the sender to the right person and related work.
The email becomes shared team context instead of a private mailbox thread.
What to remember
Your customer emails the same address they always use. JobsiteOn handles the behind-the-scenes forwarding and thread organization after that first step.
When you answer inside JobsiteOn, the customer receives a polished email from your JobsiteOn inbox identity, while your regular mailbox stays synced with a BCC copy.
Thread history, linked records, notifications, and follow-up context all live in one shared workspace instead of being scattered across personal inboxes.
FAQ
No. They keep emailing your regular address the same way they do today. JobsiteOn handles the forwarding and thread tracking behind the scenes.
Yes. Replies sent from JobsiteOn can BCC your regular inbox so your Gmail or Outlook history stays aligned with what happened in the shared inbox.
You can be alerted when important workflow events happen, like quote acceptance, invoice payment, new incoming email, schedule changes, or team mentions.
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