Inbox Keyboard Shortcuts

What this guide covers

This guide lists all keyboard shortcuts available in the JobsiteOn inbox. These shortcuts help you navigate conversations, compose messages, and manage your inbox without reaching for the mouse.

Navigation shortcuts

Shortcut	Action
J	Move to the next conversation in the list
K	Move to the previous conversation in the list
Enter	Open the selected conversation
Esc	Close the current conversation and return to the list
G then I	Go to the Inbox view
G then A	Go to the Archive folder

Compose and reply shortcuts

Shortcut	Action
C	Open the compose window to start a new email
R	Reply to the current conversation
N	Start an internal note on the current conversation
Cmd/Ctrl + Enter	Send the current message or note
Cmd/Ctrl + Shift + Enter	Send and close the conversation

Screenshot: The inbox interface with a keyboard shortcut reference overlay showing the most common shortcuts

Conversation management shortcuts

Shortcut	Action
E	Archive the selected conversation
#	Delete the selected conversation
S	Snooze the selected conversation
A	Assign the selected conversation
Shift + I	Mark the selected conversation as read
Shift + U	Mark the selected conversation as unread

Bulk action shortcuts

Shortcut	Action
X	Toggle selection checkbox on the current conversation
Cmd/Ctrl + A	Select all visible conversations
Esc	Clear all selections

Formatting shortcuts (in compose area)

Shortcut	Action
Cmd/Ctrl + B	Bold
Cmd/Ctrl + I	Italic
Cmd/Ctrl + U	Underline
Cmd/Ctrl + K	Insert a link

Tip: You do not need to memorize every shortcut at once. Start with J, K, C, and R to navigate and reply quickly. Add more shortcuts to your workflow over time.

Animation: A walkthrough showing a user navigating the inbox using only keyboard shortcuts -- pressing J and K to move through conversations, Enter to open, R to reply, and Cmd+Enter to send

Related articles

• Search and Filter Conversations
• Compose and Send Your First Email
• Reply to Customer Conversations