Manage Spam and Unwanted Emails

What this guide covers

This guide explains how to handle spam and unwanted emails in the JobsiteOn inbox. You will learn how to mark conversations as spam, block senders who repeatedly send unwanted messages, and review your blocked sender list.

By the end you will know how to:

• Mark a conversation as spam
• Block a sender to prevent future emails from them
• Review and unblock senders
• Understand how JobsiteOn filters spam automatically

How spam filtering works

JobsiteOn applies automatic spam filtering to incoming emails before they reach your inbox. Messages identified as likely spam are filtered out and never create a conversation. This filtering uses a combination of sender reputation analysis, content scanning, and email authentication checks.

However, some unwanted emails may still get through the automatic filter. When that happens, you can take manual action.

Note: Legitimate customer emails are very rarely caught by the spam filter. If a customer reports that their email never arrived, check your spam settings before assuming a delivery issue.

Step 1 -- Mark a conversation as spam

Open the unwanted conversation and click the More menu (three dots) in the conversation toolbar. Select Mark as Spam.

The conversation is removed from your inbox and moved to the spam folder. JobsiteOn uses this feedback to improve its filtering for your workspace.

Screenshot: The conversation More menu showing the "Mark as Spam" option alongside other actions like Archive and Delete

Step 2 -- Block a sender

If a specific sender keeps sending unwanted emails, you can block them entirely. When you mark a conversation as spam, you may see an option to Block Sender. Alternatively:

1. Open the conversation
2. Click the More menu
3. Select Block Sender

Blocked senders' emails are automatically rejected and will not appear in your inbox or spam folder.

Tip: Only block senders you are sure you never want to hear from. If you accidentally block a customer, you can unblock them later.

Step 3 -- Review and unblock senders

Navigate to Settings > Inbox > Blocked Senders to see a list of all email addresses you have blocked. Each entry shows the sender's email address and the date they were blocked.

To unblock a sender, click the Unblock button next to their address. Future emails from this sender will arrive in your inbox normally.

Screenshot: The Blocked Senders settings page showing a list of blocked email addresses with Unblock buttons

Reviewing the spam folder

Periodically check your spam folder to make sure no legitimate emails were incorrectly filtered. Open the Spam folder from the inbox sidebar and scan the conversations.

If you find a legitimate email in spam:

1. Open the conversation
2. Click Not Spam to move it back to your inbox
3. The sender's future emails are less likely to be flagged

Animation: A walkthrough showing a user opening the spam folder, finding a legitimate customer email, clicking "Not Spam", and the conversation moving back to the main inbox

Related articles

• How Email Works in JobsiteOn
• Search and Filter Conversations
• Archive and Delete Conversations