Set Business Hours and Availability

What this guide covers

This guide explains how to configure business hours for your company and availability for individual team members in the JobsiteOn schedule. Setting these correctly ensures that events are only scheduled during appropriate times and helps your team avoid conflicts.

By the end you will know how to:

• Set company-wide business hours
• Configure individual team member availability
• Understand how business hours affect event creation
• Handle exceptions for specific days

Before you begin

• You need administrator or owner permissions to change company-wide business hours
• Individual team members can set their own availability if allowed by workspace settings
• Navigate to the Schedule module from the left sidebar

Why business hours matter

Business hours define the window during which your company operates. When configured, the schedule calendar visually distinguishes business hours from off-hours, and event creation defaults to times within your business window.

This helps your team:

• Avoid scheduling customer appointments outside of operating hours
• See at a glance which time slots are available during the workday
• Plan realistic workloads that respect your company's operating schedule

Tip: Even if your team occasionally works outside business hours, setting standard hours gives the calendar a clear visual structure and prevents most accidental off-hours scheduling.

Step 1 -- Navigate to scheduling settings

Go to Settings from the left sidebar, then select Scheduling or Schedule Settings. Look for the Business Hours section.

Screenshot: The Schedule Settings page showing the Business Hours section with day-by-day start and end time controls

Step 2 -- Set company-wide business hours

For each day of the week, set a start time and end time. For example:

• Monday through Friday: 7:00 AM to 5:00 PM
• Saturday: 8:00 AM to 12:00 PM
• Sunday: Closed

To mark a day as closed, toggle the day off or set identical start and end times. Closed days appear grayed out on the calendar.

Click Save to apply the changes.

Step 3 -- Configure individual team member availability

Some team members may have different working hours than the company default. To set individual availability:

1. Navigate to Settings > Team or Team Members
2. Select the team member you want to configure
3. Look for the Availability or Working Hours section
4. Set their specific start and end times for each day of the week
5. Click Save

Individual availability overrides the company-wide business hours for that specific team member. On the calendar, their column (in dispatch view) or their events reflect their personal schedule.

Screenshot: The team member settings page showing a weekly availability grid with start and end times for each day, with Wednesday set to a shorter day

Step 4 -- Handle exceptions and special days

For holidays, company events, or other one-off exceptions, you do not need to change your permanent business hours. Instead, use time-off blocks to override availability on specific dates. See Create Time-Off Blocks for details.

How business hours affect the calendar

Once configured, business hours appear on the schedule calendar in several ways:

Visual indicators

In day and week views, the time grid shows business hours with a normal background and off-hours with a shaded or dimmed background. This makes it immediately clear where the workday begins and ends.

Event creation defaults

When you create a new event, the time picker defaults to the next available slot within business hours. You can still manually set an event outside business hours if needed, but the defaults guide you toward standard operating times.

Conflict detection

If a team member's event falls outside their configured availability, the calendar may show a warning indicator. This does not prevent the event from being created, but it alerts you to a potential scheduling issue.

Animation: A walkthrough showing the week view calendar with business hours highlighted, then creating a new event and seeing the time picker default to the next available business-hours slot

Troubleshooting

The calendar shows the wrong business hours

Verify the settings in Settings > Scheduling > Business Hours. If you recently changed them, refresh the calendar page.

A team member's column in dispatch view shows different hours than expected

Check their individual availability settings. Individual overrides take priority over company-wide hours.

Related articles

• Create Time-Off Blocks
• Navigate the Schedule Calendar
• Create a New Scheduled Event
• Use the Dispatch Board