Request Data Export (GDPR)

How to request a full export of your personal data under GDPR and other data protection regulations.

Written by Maya ThompsonUpdated over a month ago3 min readBeginner

What this guide covers

This guide explains how to request a full export of your personal data from JobsiteOn under GDPR (General Data Protection Regulation) and other applicable data protection laws. This is sometimes called a "data subject access request" or DSAR.

Who can make a request

Any individual whose personal data is stored in JobsiteOn can request an export. This includes:

Workspace owners and team members.
Customers whose contact information is stored by a business using JobsiteOn.

Step 1: Submit a data export request

If you are a workspace user

Go to /settings.
Under the Account group, click Profile.
Scroll to the Your Data section.
Click Request Data Export.

Screenshot: The Your Data section showing a Request Data Export button with a note explaining that the export will be ready within 30 days.

If you are a customer

Contact the business that uses JobsiteOn to manage your data. They can export your information from their workspace, or you can email privacy@jobsiteon.com with your request.

Step 2: Wait for processing

Data export requests are processed within 30 days, as required by GDPR. You will receive an email notification when your export is ready for download.

Step 3: Download your data

Click the download link in the notification email. The export includes:

Your account profile information.
Activity logs associated with your account.
Any personal data stored across workspace records.

The export is provided in JSON and CSV formats in a ZIP file.

Animation: Receiving an email notification, clicking the download link, and saving the ZIP file.

What is included

Account name, email, phone number.
Login history and session data.
Activity logs (records you created or modified).
Any custom field data associated with your profile.

What is not included

Other users' data within the workspace.
Aggregated or anonymized analytics data.
Data that has already been permanently deleted.

Tip: If you want to export your workspace's business data (contacts, invoices, jobs), use the workspace data export in settings instead. This GDPR export covers only your personal data.

Note: Data export requests are logged for compliance purposes. Each request generates an audit trail entry.

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