Capture Data Retention and Deletion
Understand Capture's 30-day recovery window, deletion requests, legal holds, and document-retention exceptions.
Understand Capture's 30-day recovery window, deletion requests, legal holds, and document-retention exceptions.
Deleting a Capture photo, video, or project starts a 30-day recovery window. The media and its generated versions become eligible for permanent deletion after that window. This delay protects job records from an accidental delete and gives your company time to resolve a mistake.
Permanent deletion is reviewed before it runs. An owner or admin first runs a non-destructive preview, reviews the eligible and retained counts, and then confirms the deletion explicitly. Sandbox and Live records are kept separate.
Some records remain when there is a lawful or contractual reason to preserve them:
These exceptions keep an issued document reproducible and a signature or audit history verifiable. The audit page may show a limited date range, but that display range does not mean the integrity chain is deleted.
Contact your company owner or administrator to request access to or deletion of personal data associated with Capture. The administrator verifies the requester before starting the 30-day process. Verification evidence and email matching values are protected as one-way digests rather than stored in the operational record.
The completion record separates what was erased from what was retained and why. A deletion request does not cancel a signed agreement or an active legal hold. Capture deletion and JobsiteOn account deletion are separate workflows, so tell your company administrator if your request also covers your whole account.
Owners and admins can place a legal hold for the whole company environment, one project, or one media asset. A hold takes precedence over ordinary retention until an authorized owner or admin releases it. Placing and releasing holds is recorded in the tamper-evident audit log.
For a formal privacy request, legal notice, or help interpreting your company's policy, contact your company administrator and follow your organization's privacy process.
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