Capture Notifications and Following
Choose which Capture projects notify you, how often summaries arrive, and when to stay quiet, without missing the messages that actually need you.
Choose which Capture projects notify you, how often summaries arrive, and when to stay quiet, without missing the messages that actually need you.
The bell in JobsiteOn's global navigation is available from every signed-in page. It shows how many unread notifications you have, and opening it shows them grouped three ways:
Select a notification to jump straight to the photo or comment it is about. Opening it marks it read; Mark all read clears the list without opening anything.
Notifications stay in the panel for 90 days.
The bell updates over JobsiteOn's live connection. If that connection is unavailable, the panel says that live updates are unavailable and checks again at least every 10 seconds; you can keep working, and the unread count catches up automatically.
You only hear about projects you follow. You start following a project automatically when you:
You can stop at any time. Once you have chosen to stop following a project, uploading a photo to it later will not quietly re-subscribe you. The decision stays yours until you change it.
Being able to see a project and following it are different things. You might have access to forty projects and only want notifications from three.
A crew documenting a roof can upload two hundred photos in a few minutes. Instead of two hundred notifications, you get one that counts up:
147 new photos on 1420 Oak St ×147
Once you have read that notification, the next batch of uploads starts a new one, so you never lose track of what has arrived since you last looked.
Go to Settings → Notifications → Photo documentation delivery.
| Summary frequency | What it means |
|---|---|
| As it happens | Every update reaches you right away. A busy crew produces a lot of these. |
| Hourly summary | One email per hour. Nothing is repeated between summaries. |
| Once a day | One email a day covering everything since the last one. |
Hourly is the default.
Changing this only changes when you are interrupted. Every notification still appears in the bell immediately, whichever frequency you pick.
Turn on Quiet hours in the same section and pick a window: 9:00 PM to 6:00 AM is the default. Summaries are held until the window ends, then arrive together.
The window uses your local time, taken from the device you saved it on.
Four things ignore both your summary frequency and your quiet hours, because by the time a summary arrives they have usually already cost someone something:
If you never want to be reached on your phone, turn off Push notifications under Settings → Notifications → Mobile push. That switch wins over everything above.
JobsiteOn watches the delivery result for Capture notification emails. After three different messages bounce in a row, Settings → Notifications → Photo documentation delivery shows a Capture email delivery needs attention banner.
Use Check email address in that banner to review the address on your profile. In-app notifications and mobile push keep working while email needs attention. A later successful email delivery clears the warning automatically.
One provider retry does not count as another bounce. JobsiteOn counts distinct messages, so a single failed message cannot trigger the warning by itself.
Under Settings → Notifications → Notification preferences, the row called Photo documentation activity controls the ambient stream (new photos, checklist progress, report activity) separately from mentions and messages.
Its Mobile column is off by default on purpose. That stream has a volume nothing else in JobsiteOn does.
If you @mention a subcontractor or guest whose access is limited to a different project, the mention is still delivered, and your workspace owners and admins get a notification asking them to grant access.
You do not have to chase anyone. The person you mentioned will see the comment as soon as access is granted.
I am not getting notified about a project. You are probably not following it. Open the project and follow it.
I stopped getting emails but the bell still fills up. Check your summary frequency and quiet hours under Settings → Notifications. The bell updates live when the connection is healthy and falls back to a visible 10-second check; only the email is scheduled. If the page shows Capture email delivery needs attention, verify your profile email address too.
I got one notification for a hundred photos. That is the grouping described above. The number on the right of the notification is how many photos it covers.
A mention arrived hours late. Mentions are never batched. If one was late, check whether Mobile push is off, or whether the mention was on a project you cannot open yet. The second case sends an access request to your admins instead.
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