Use the Capture Customer Portal

Open and verify the portal

Use the newest portal link sent by your contractor. The link is private and should not be forwarded. If the company requires verification, enter the same email address that received the invitation. Verification protects project, proposal, invoice, and schedule details without requiring you to create a JobsiteOn account.

An expired, revoked, or replaced link opens a privacy-safe recovery page. Enter your email to request a fresh link. The confirmation does not reveal whether an account or project exists.

The portal invitation stores the company's selected customer language. Navigation, system messages, dates, and a replacement-link email stay in that language when the link rotates. Customer-authored project names and messages are shown as written; JobsiteOn does not rewrite their content.

Move between modules

Your contractor controls which modules are shared. The navigation may include:

• Photos for customer-visible progress and completion images.
• Documents for published Capture Pages and issued reports.
• Proposals for scope, price visibility, signature status, and deposit status. Use the separate secure proposal-signing link when a signature is required.
• Invoices for balances and customer-visible completion evidence.
• Messages for project conversations routed into the contractor’s normal inbox.
• Schedule for shared appointments, events, and customer notes.

Changing modules updates the browser URL, so refresh and back/forward navigation preserve your place. The navigation stays on one horizontally scrollable line on a phone.

Send a project message

Open Messages, choose the project, add an optional subject, and write your message. Replies stay attached to that project. After-hours messages may be answered the next business morning.

If the portal asks you to verify again while sending, repeat email verification and retry. Never put passwords, payment-card numbers, or access codes in a project message.