Manage Team Member Locations
How to set a team member's home base location, use location for smart dispatch, and view team member positions on the map.
How to set a team member's home base location, use location for smart dispatch, and view team member positions on the map.
This guide explains how to set and manage locations for team members. Home base locations help dispatchers make smarter assignment decisions based on proximity to job sites.
/team.The home base represents where the member starts their day, usually their home address or a company depot.
Screenshot: The Location tab with the Home Base Address field and a map pin showing the location.
When dispatching jobs:
Open Live Map to see technicians who are actively sharing their current location. Customer properties with saved map pins appear on the same map so dispatchers can compare crew position to service addresses and buildings without switching screens.
Live crew positions update automatically while technicians are sharing their location. If you leave the page open for a while, switching back to the tab also refreshes the view.
Use the map layer filters to show or hide Crew and Properties. Each layer shows a live count, and the map refits to the enabled layers when filters change.
Animation: The Live Map showing live technician pins and customer property pins with Crew and Properties filters.
If a member moves or changes their starting location:
The change applies immediately to future dispatch suggestions.
Tip: Even if you do not use route optimization, setting home bases gives dispatchers a visual reference for proximity when looking at the schedule map view.
Note: Home base locations are visible to workspace admins only. Team members can see their own location on their profile but not other members' locations.
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