Track Job Completion Rates

How to view job completion metrics, identify bottlenecks, and improve your team's finish rate using the completion rate report.

Written by Julian ParkUpdated over a month ago3 min readBeginner

What this guide covers

This guide explains how to use the job completion rate report to measure how many jobs your team finishes on time, identify patterns in incomplete or delayed jobs, and take action to improve your overall completion rate.

Before you begin

You need Owner, Admin, or Dispatcher permissions to access reports.
Completion rates are calculated from jobs with a scheduled end date. Jobs without a due date are excluded from the calculation.

Understanding completion rate

The completion rate is the percentage of jobs marked as Completed within their scheduled time frame. A job counts as on-time if it was completed on or before its due date.

Screenshot: The completion rate summary card showing the overall percentage, total jobs, and on-time versus late breakdown for the selected period.

Step 1: Open the completion rate report

Navigate to /reporting from the left sidebar.
Click the Jobs tab in the report navigation.
Select Completion Rates from the sub-menu.

The report loads with a summary card at the top and a detailed table below.

Step 2: Read the summary metrics

The summary section displays:

Completion Rate -- the percentage of jobs completed on time.
Total Jobs -- the number of jobs in the selected date range.
On Time -- jobs completed by their due date.
Late -- jobs completed after their due date.
Incomplete -- jobs that are still open or were cancelled.

Animation: Hovering over the completion rate donut chart to reveal the count and percentage for each segment: on time, late, and incomplete.

Step 3: Filter by date range and team member

Use the date range selector in the top-right corner to narrow the report to a specific period. You can also filter by individual team members using the Assigned To dropdown to see each person's completion rate.

Step 4: Identify bottlenecks

Scroll to the detailed table to see each job's status. Sort by the Days Late column to find the most delayed jobs. Look for patterns:

Are certain job types consistently late?
Does one team member have a lower completion rate?
Are jobs in a specific service area taking longer?

Tip: If you notice a recurring pattern, consider adjusting your scheduling buffer or reassigning workloads from the schedule page.

Step 5: Export the data

Click Export in the top-right corner and select Export to CSV to download the completion rate data for offline analysis or team reviews.

Best practices

Review weekly. A short weekly check helps you catch trends before they become chronic problems.
Set a target rate. Most field service companies aim for 85-95% on-time completion. Set a target and track against it.
Pair with team performance. Cross-reference completion rates with the team performance report for a fuller picture.

Did this answer your question?