Enable Two-Factor Authentication

What this guide covers

This guide walks you through enabling two-factor authentication (2FA) on your JobsiteOn account. 2FA requires a second form of verification beyond your password, significantly reducing the risk of unauthorized access.

Before you begin

• Install an authenticator app on your phone: Google Authenticator, Authy, 1Password, or any TOTP-compatible app.
• Have your phone nearby during setup.
• You must know your current password.

Step 1: Navigate to security settings

1. Go to /settings.
2. Under the Account group, click Password.
3. Scroll to the Two-Factor Authentication section.
4. Click Enable Two-Factor Authentication.

Screenshot: The 2FA setup section showing the Enable button with a shield icon and a brief description of how 2FA adds security.

Step 2: Scan the QR code

A QR code appears on screen. Open your authenticator app, tap the add button, and scan the QR code. Your app creates a JobsiteOn entry that generates a new 6-digit code every 30 seconds.

If you cannot scan the QR code, click Enter Code Manually to see a text-based setup key you can type into your authenticator app.

Step 3: Verify your setup

Enter the current 6-digit code from your authenticator app into the verification field and click Verify.

Animation: The QR code displayed on screen, followed by entering the 6-digit code and seeing a green success checkmark.

Step 4: Save your backup codes

JobsiteOn displays a set of one-time-use backup codes. These are your emergency access method if you lose your authenticator device.

• Download or copy the codes.
• Store them securely (password manager, printed copy in a safe).
• Each code works only once.

Signing in with 2FA enabled

1. Enter your email and password as usual.
2. When prompted, enter the 6-digit code from your authenticator app.
3. Click Verify to complete sign-in.

Tip: If you sign in frequently from the same device, check "Remember this device for 30 days" to skip the 2FA prompt on trusted devices.

Using a backup code

If you cannot access your authenticator app:

1. On the 2FA prompt, click Use a backup code.
2. Enter one of your saved backup codes.
3. Sign in and immediately set up a new authenticator.

Disabling 2FA

1. Go to /settings > Account > Password.
2. Click Disable in the Two-Factor Authentication section.
3. Enter your current password to confirm.

Note: Workspace Owners can require 2FA for all team members from the workspace security settings. When required, individual users cannot disable it.

Related articles

• Security Commitments Overview
• Password Requirements and Best Practices
• Manage Active Sessions