Data Retention Policy

How long JobsiteOn retains your data, what happens after subscription cancellation, and how to request early deletion.

Written by Maya ThompsonUpdated 6 days ago3 min readBeginner

What this guide covers

This guide explains JobsiteOn's data retention policies, including how long data is kept during and after your subscription, backup retention, and how to request early deletion.

During active subscription

While your subscription is active, all workspace data is retained indefinitely. There is no data retention limit for active workspaces.

This includes:

Contacts, properties, jobs, quotes, invoices, and payments.
File attachments (photos, documents, logos).
Audit logs (retained for 1 year).
Sync logs (retained for 90 days).

Screenshot: A timeline diagram showing data retention during active subscription, post-cancellation, and backup retention periods.

After subscription cancellation

Period	What happens
0-90 days	Data retained, workspace is read-only
After 90 days	Access closes and controlled deletion is requested
After 120 days	Eligible backup copies finish their purge window

During the 90-day retention window:

You can sign in and view your data (read-only).
You can export your data.
You can reactivate your subscription to regain full access.

At the end of the window, JobsiteOn closes workspace access and places the workspace in the controlled deletion process. This process checks legal, security, tax, and accounting retention requirements before removing eligible records from active systems. Billing records and security evidence that must be retained are not part of the workspace recovery data.

After a free trial ends

An expired free trial does not start the 90-day cancellation clock. Owners can sign in to choose a plan, manage billing, or contact support. Workspace data is kept while the trial remains expired so subscribing can restore access to the same records.

After account deletion

When you request account deletion:

Personal data is deleted within 30 days from active systems.
Backup copies are purged within 60 days.

Animation: A progress bar showing the deletion timeline from request through active system deletion to backup purge.

Requesting early deletion

If you need data deleted before the standard retention period:

Email support@jobsiteon.com with your workspace name and deletion request.
The team processes the request within 30 days.
You receive confirmation when deletion is complete.

Data that is always retained

Certain data is retained for legal and compliance purposes regardless of account status:

Billing transaction records (7 years for tax compliance).
Security incident logs (as required by law).

Tip: Export your data before paid access ends. Once controlled deletion begins, workspace recovery is not guaranteed.

Note: Data retention policies comply with GDPR, CCPA, and applicable data protection regulations. See our Privacy Policy for full legal details.

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