Reset Team Member Passwords

What this guide covers

This guide explains how to help team members reset their passwords when they are locked out or need to update their credentials.

Self-service password reset

Team members can reset their own password:

1. On the sign-in page, click Forgot Password.
2. Enter the email address associated with the account.
3. Check email for a reset link (valid for 1 hour).
4. Click the link and set a new password.

Screenshot: The Forgot Password page with the email input field and Send Reset Link button.

Admin-triggered password reset

Admins and Owners can send a password reset on behalf of a member:

1. Navigate to /team.
2. Click the member's row to open their profile.
3. Click the overflow menu (...) and select Send Password Reset.
4. The member receives an email with a reset link.

Note: Admins cannot see or set a member's password directly. The reset flow always requires the member to choose their own new password.

Handling locked accounts

If a member enters the wrong password too many times:

• The account is temporarily locked for 15 minutes.
• After the lockout period, they can try again.
• An admin can send a password reset immediately to bypass the wait.

Tip: Encourage team members to use a password manager. Strong, unique passwords reduce lockouts and improve security across the board.

Related articles

• Manage Team Member Profiles
• Invite Team Members
• Set Up Roles and Permissions