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Replace a Damaged Tag

What to do when an asset's QR label is worn, torn, or unreadable — reprint a fresh label or order a durable replacement tag where available, then confirm it scans.

Liam Chen
Written by Liam ChenUpdated over a week ago2 min readBeginner

What this guide covers

Tags take a beating in the field. If a label is scuffed, peeling, or won't scan, you can get the asset readable again without losing any of its history. This guide covers the two ways to do it.

Note: Reprinting labels and ordering tags is available to owners, admins, and managers.

First, confirm the tag is the problem

Open Scan a tag (/scan) and try the tag again. If it won't resolve, or it resolves to the wrong asset, the physical tag needs replacing. A tag that resolves correctly but is just hard to read is also worth replacing before it fails on site.

Option 1 — Reprint the label (fastest)

A printed QR label always points to the same asset, so a reprint restores a damaged sticker right away.

  1. Go to Equipment (/equipment) and find the asset.
  2. Click Label.
  3. In the preview, click Print (or Open to save the PDF), then apply the fresh label over — or in place of — the damaged one.

That's it. Because the new label carries the same code, scan history and custody stay intact.

Option 2 — Order a durable replacement

If the item needs something tougher than a printed sticker — or a lost tag needs replacing — order a durable, pre-encoded tag.

  1. Go to Tag orders (/tag-orders), or open it from the Assets page's More menu.
  2. Start an order, choose the tag material and the asset to replace, and Submit.

Replacement tags ship bound to their asset, so the new tag resolves to the right equipment the first time it's scanned.

Note: Durable QR and NFC replacement tags are offered where available, depending on your plan and region. Reprinted QR labels work on every workspace and are always available as a fallback.

Confirm the new tag works

After applying the new label or tag, scan it on the Scan a tag page. It should resolve to the correct asset and show its current status. Once it scans cleanly, remove or cover the old, damaged tag so no one scans it by mistake.

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