Manage Notification Preferences

How to control which notifications you receive via email and in-app alerts, and how to reduce notification noise.

Written by Sofia PatelUpdated over a month ago3 min readBeginner

What this guide covers

This guide shows you how to manage your notification preferences. You will learn how to turn specific notification types on or off for both email and in-app delivery channels, and how to reduce noise while keeping the alerts that matter.

Before you begin

Any authenticated user can manage their own notification preferences.
Notification settings are personal and do not affect other team members.

Step 1: Open notification settings

Go to /settings.
Under the Account group, click Notifications.

Screenshot: The notification preferences panel showing a table with notification types as rows and Email and In-App columns with toggle switches.

Step 2: Review notification types

Each row represents a notification event:

Notification	Description
Job Assigned	A job is assigned to you
Job Updated	A job you are assigned to is modified
Quote Accepted	A customer accepts a quote you created
Invoice Paid	A payment is recorded on your invoice
Payment Overdue	An invoice you created passes its due date
New Request	A customer submits a new service request
Team Mention	A colleague mentions you in a note
Schedule Change	Your schedule for the day changes

Step 3: Toggle channels

Each notification type has two toggles:

Email -- sends a notification to your account email address.
In-App -- shows a notification bell alert within JobsiteOn.

Toggle each channel on or off based on your preference.

Animation: Turning off the Email toggle for Job Updated notifications while keeping the In-App toggle on.

Step 4: Save

Click Save at the bottom of the panel. Changes take effect immediately.

Tip: If you are overwhelmed by notifications, start by turning off email for low-priority items and keeping only in-app alerts. You can always check in-app notifications when you open JobsiteOn.

Best practices

Keep critical notifications on. Payment Overdue and New Request notifications should always be enabled for timely follow-up.
Use in-app for high-frequency events. Job Updated can be noisy via email but useful as an in-app alert.
Review during onboarding. Set preferences in your first week to avoid notification fatigue.

Note: Some system notifications (security alerts, billing issues) cannot be turned off. These are always delivered via email.

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